Cancelation & Refund Policy

At RealConnect, we provide our customers with a flexible subscription model. However, we understand that our customers’ needs may change over time. Therefore, we have a straightforward cancellation and refund policy in place.

  • Monthly Subscriptions: Customers can cancel their monthly subscription at any time before the end of a billing period.
  • Cancellations must be made directly within the platform. Contacting customer support does not constitute a formal cancellation.
  • Once the cancellation is initiated, it will be processed and effective within 24 hours.
  • Upon cancellation, customers will lose immediate access to their accounts and our services.
  • There is no penalty for canceling the subscription. However, if customers are charged and a refund is requested, we reserve the right to refund only 50% of the payment in dispute if the request is made within the week after the trial period ends.
  • Customers will not receive a prorated refund for canceling in the middle of a billing period. The remainder of the subscription fee for that period will be forfeited.
  • Annual Subscriptions: We do not offer refunds for annual products purchased.
  • Trial Period: There is no cooling-off period beyond the 7-day trial. After signing up, the regular cancellation policy applies.
  • Reinstatement: Customers can reinstate their subscription after cancellation, but RealConnect offers no guarantees that they will have access to all the past data. Customers will have to start fresh with a new account. The data from the old account will not be retrievable.
  • Disputes: In case of any disputes regarding the cancellation or refund process, customers are encouraged to contact our customer support at We strive to resolve any issues promptly and to the satisfaction of our customers.

Please note that by subscribing to our services, you agree to our Terms & Conditions, our Privacy Policy, and the terms of this Cancellation & Refund policy.